Showing your patients appreciation

Showing Your Patients Appreciation By: Shana Chapman, Senior Practice Services Specialist, at Phonak We all have different ways of expressing “thank you” to those who matter the most in our lives. When it comes to your patients, this is no exception. These are the individuals who breathe life into your practice. They are the people […]

Read More

Receptionist and patient conversing at counter

Best practices for front-end staff

Best practices for front-end staff By Shana Chapman, Practice Service Specialist, Inner Circle Patients have several choices when it comes to purchasing hearing aids. These days, people are doing more research ahead of time before deciding to make an appointment. Making sure you are equipped with optimal front-office staff to represent the face of your […]

Read More