Every call is important and is an opportunity to build a new patient relationship! By: Shana Chapman, Senior Practice Services Specialist, at Phonak When patients call your practice, you want them to feel confident about making an appointment and that they will receive the best care when they arrive. The front-office staff are typically the […]
Best practices for front-end staff By Shana Chapman, Practice Service Specialist, Inner Circle Patients have several choices when it comes to purchasing hearing aids. These days, people are doing more research ahead of time before deciding to make an appointment. Making sure you are equipped with optimal front-office staff to represent the face of your […]
Increase your revenue with database mining By Shana Chapman, Senior Practice Services Specialist A new year is on the horizon, which means it’s time to start thinking of creative ways to increase your revenue stream. In the hearing industry, practices are always looking for insightful ways to gain more patients in addition to retaining the […]