Introducing E.D.G.E. in collaboration with Call Source

By: the Inner Circle team

Did you know?

89% of patients decide whether or not they will set an appointment based on how the call was handled and how they were treated during the call.
One of the many benefits of being an Inner Circle member is the service offerings to support your practice and the tools to develop your staff to sharpen their skills. The front-office staff is an important area of focus. Whether you are in a private practice or ENT clinic, the front-office staff sets the tone on the phone or in-person and creates the first impression.

Properly trained front-office staff help impact the bottom-line and support lead generation via marketing efforts. They create trust and credibility by providing consistent and knowledgeable answers to the toughest questions patients ask. In today’s market where every dollar counts and patients are looking for convenience and customization, your front-office staff is key.

We are excited to launch E.D.G.E. – The Front Office Patient Experience in collaboration with Call Source

Imagine what it would mean to your practice to have more opportunities every month…

  • More patients receiving your services and better hearing
  • More incremental revenue for your practice
  • Lower marketing costs

The E.D.G.E. program offers four options for your front-office staff.

We have a stand-alone, self-paced option, which allows your front-office staff 30-day access to training modules. These modules are great for new staff or for those who need to brush-up on their skills.

E.D.G.E. with Call Source offers three ways to take front-office skills to the next level over a 90-day period. Call Source provides a Call Coach approach and reviews five areas which will impact call-to-appointment success. The coaching offers solutions for call handlers by providing answers, in a concise and consistent fashion, which will create instant credibility and trust from the patient. Valuable feedback is provided to help strengthen learned skills and identify opportunities for improvement. The goal of Call Coaching is to provide support for front-office improvement which typically leads to better overall patient satisfaction and increased opportunities for your practice. Find out more about our Premium, Enhanced and Standard packages today.

Now is the time to invest in the people part of your business and E.D.G.E. with Call Source options will help your front-office staff engage, discover, guide and empower patients to start their hearing healthcare journey.

What are you waiting for?

To find out more, please review this service on the Inner Circle dashboard under Front-Office Training or reach out to your Phonak Marketing or Account Manager today!