Improving marketing lead quality with Phonak Hearing Screener By: Michael Blackburn, AuD – Senior eSolutions Manager at Phonak US Calling new leads from a marketing campaign can be fraught with uncertainty. Often the staff tasked with calling back leads have very little information about the person they are calling, making it difficult to have a […]
Increasing Marketing ROI with a better caller experience By: Cassie Marini, Account Marketing Specialist at Phonak US Earlier this year, we launched our E.D.G.E. Front Office Training Program and we’ve been thrilled by the feedback we’ve been receiving. The E.D.G.E. Front Office Training Program was designed to help hearing healthcare providers and office staff learn […]
New Phonak Inner Circle team members! The first half of this year has shown us that when we come together we can succeed. It has been filled with rapid change that required planning and quick action. We worked diligently with you as you have re-opened your practices to meet the demands for service, technology and […]
Insurance billing made easy! When it comes to improving practice efficiencies, there is a common pain point we hear about frequently; the time it takes to manage insurance claims. Insurance benefits and verifying those benefits for patients is crucial in the process of recommendations and supporting patient decisions. “Does my insurance plan cover hearing aids?” […]
New Inner Circle Service: Mylo We are excited to announce that Phonak Inner Circle is partnering with Mylo to provide you with a digital one-stop insurance shop that may save you both time and money. Mylo makes it easy for businesses and individuals to compare and purchase top-rated coverage. A growing practice like yours may […]
How to get the most out of your Success Points By: Alicia Ross, Senior Account Marketing Manager, Phonak Inner Circle members are often curious about how to best use their Success Points. We thought it would be beneficial to share how to maximize points and support a greater return on investment in your practices with […]
Transform your Waiting Room TV into a Powerful Patient Education and Marketing Tool By: Maryann Lundstrom, Mediplay With Mediplay, you can have your very own branded program for the screens in your waiting areas in no time! Your practice is unique. Your staff is amazing. You’ve impacted the lives of many patients and improved their […]
Introducing E.D.G.E. in collaboration with Call Source By: the Inner Circle team Did you know? 89% of patients decide whether or not they will set an appointment based on how the call was handled and how they were treated during the call. One of the many benefits of being an Inner Circle member is the […]
E.D.G.E. – The Front Office Experience By: The Inner Circle Team Have you wondered how much it would take to get one-to-two more patients scheduled per week? Additional scheduled appointments can have a significant financial impact on your practice. What would that mean to your practice? To your staff? Introducing E.D.G.E. The Front Office Patient […]
Make the uncomfortable call comfortable By: Deanna Serrano, Senior Practices Services Manager, Phonak What do you say when you are calling back a patient who did not commit to purchasing a hearing aid during their hearing aid evaluation? This is a question many providers struggle with, because they want to feel confident and supportive when […]