Improve your call experience for your patients

Increasing Marketing ROI with a better caller experience

Increasing Marketing ROI with a better caller experience By: Cassie Marini, Account Marketing Specialist at Phonak US Earlier this year, we launched our E.D.G.E. Front Office Training Program and we’ve been thrilled by the feedback we’ve been receiving. The E.D.G.E. Front Office Training Program was designed to help hearing healthcare providers and office staff learn […]

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New Phonak Inner Circle team members!

New Phonak Inner Circle team members! The first half of this year has shown us that when we come together we can succeed. It has been filled with rapid change that required planning and quick action. We worked diligently with you as you have re-opened your practices to meet the demands for service, technology and […]

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Woman working on paperwork at the front desk

Insurance billing made easy!

Insurance billing made easy! When it comes to improving practice efficiencies, there is a common pain point we hear about frequently; the time it takes to manage insurance claims. Insurance benefits and verifying those benefits for patients is crucial in the process of recommendations and supporting patient decisions. “Does my insurance plan cover hearing aids?” […]

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Mylo Insurance

New Inner Circle Service: Mylo

New Inner Circle Service: Mylo We are excited to announce that Phonak Inner Circle is partnering with Mylo to provide you with a digital one-stop insurance shop that may save you both time and money. Mylo makes it easy for businesses and individuals to compare and purchase top-rated coverage. A growing practice like yours may […]

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How to get the most out of your Success Points

How to get the most out of your Success Points By: Alicia Ross, Senior Account Marketing Manager, Phonak Inner Circle members are often curious about how to best use their Success Points. We thought it would be beneficial to share how to maximize points and support a greater return on investment in your practices with […]

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Young woman at front desk talking on the phone.

Introducing E.D.G.E. in collaboration with Call Source

Introducing E.D.G.E. in collaboration with Call Source By: the Inner Circle team Did you know? 89% of patients decide whether or not they will set an appointment based on how the call was handled and how they were treated during the call. One of the many benefits of being an Inner Circle member is the […]

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Medical clinic receptionists manning the front desk in masks

E.D.G.E. – The Front Office Experience

E.D.G.E. – The Front Office Experience By: The Inner Circle Team Have you wondered how much it would take to get one-to-two more patients scheduled per week? Additional scheduled appointments can have a significant financial impact on your practice. What would that mean to your practice? To your staff? Introducing E.D.G.E. The Front Office Patient […]

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