Introducing E.D.G.E. in collaboration with Call Source By: the Inner Circle team Did you know? 89% of patients decide whether or not they will set an appointment based on how the call was handled and how they were treated during the call. One of the many benefits of being an Inner Circle member is the […]
E.D.G.E. – The Front Office Experience By: The Inner Circle Team Have you wondered how much it would take to get one-to-two more patients scheduled per week? Additional scheduled appointments can have a significant financial impact on your practice. What would that mean to your practice? To your staff? Introducing E.D.G.E. The Front Office Patient […]
Make the uncomfortable call comfortable By: Deanna Serrano, Senior Practices Services Manager, Phonak What do you say when you are calling back a patient who did not commit to purchasing a hearing aid during their hearing aid evaluation? This is a question many providers struggle with, because they want to feel confident and supportive when […]
Meeting the guidelines of the Americans with Disabilities Act (ADA) By Alicia Ross, Senior Manager, Account Marketing at Phonak The ADA rulings (Americans with Disabilities Act) in recent years have made website accessibility something that everyone should be paying attention to. With more and more lawsuits coming about every year because of the ADA, as […]
Five Financial Practice Tips By Lance Moore, James Steele and Matt Kafka Start 2021 out by ensuring your financial house is in order. Now is the time to make sure the financial success of your practice is not compromised and will remain strong. Here are some key considerations for your business. 1. Don’t underfund your […]
Best practices for front-end staff By Shana Chapman, Practice Service Specialist, Inner Circle Patients have several choices when it comes to purchasing hearing aids. These days, people are doing more research ahead of time before deciding to make an appointment. Making sure you are equipped with optimal front-office staff to represent the face of your […]
New Year Tips and Tricks By Brian Urban, AuD, President, CounselEAR As the last 12 months have clearly shown, maintaining consistent connection with your patients as well as finding creative ways to engage with new patients is not only beneficial, but essential. In times when patients may be reluctant to seek care and existing patients […]
Meet our 2021 Inner Circle Advisory Board We’re so excited to announce our new 2021 Inner Circle Advisory Board, who represent a variety of practice sizes and backgrounds. They will be essential in developing new initiatives and helping us expand our exclusive Inner Circle programs and services. They will also be available to you as […]
Welcome to 2021 and a Happy New Year! As we embark upon our journey into this new year, many of you may be feeling slightly skeptical or uncertain of how 2021 will start since we still have COVID-19 in our communities. Or, many of you may be feeling renewed and optimistic and see promise of […]
Improve Employee Retention and Productivity: Become an Employer of Choice By Shadi Chakoutahi of Staffing Proxy Too many employers put off thinking about employee retention until they notice a decline in performance or when they are faced with an impending vacancy. Unquestionably, a poor-performing employee has a lasting negative impact on the business, and the […]